📜 1. LEGAL DISCLAIMER

Legal Disclaimer

Customine ("we," "our," or "us") operates the website www.customine.in and provides custom and curated gifting services. By accessing or using our website, you agree to be bound by the following terms:

All content, designs, images, and branding are the intellectual property of Customine unless otherwise stated. Unauthorized use is strictly prohibited.
We reserve the right to change or update any part of the website and policies at any time without prior notice.
Product availability, pricing, and descriptions are subject to change at our discretion.
All purchases made through our website are subject to acceptance and availability.

If you have any questions about this policy, please contact us at legal@customine.in.

🔒 2. PRIVACY POLICY

Privacy Policy

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At Customine, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information.

1. Information We Collect

Personal Info: Name, email, phone, shipping address, etc. (only when you place an order or contact us)
Payment Info: Processed securely through third-party payment gateways (we do not store this data)
Website Analytics: Cookies and usage data to improve your experience

2. How We Use Your Information

To process and deliver your orders
To respond to your inquiries
To send promotional emails (only if you opt in)
To improve website functionality and services

3. Data Protection

We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure.

4. Sharing of Information

We do not sell or rent your information. Your data is only shared with service providers involved in order fulfillment (e.g., delivery partners).

5. Your Rights

You may request access to or deletion of your personal data by contacting us at privacy@customine.in.

By using our website, you consent to this Privacy Policy.

📦 3. SHIPPING & RETURNS POLICY

Shipping & Returns Policy

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🚚 SHIPPING POLICY

Delivery Locations:

We currently ship across India.

Processing Time:

Ready-to-ship boxes: 2–3 business days
Custom orders: 5–14 business days depending on complexity and volume (Timelines will be confirmed at time of order.)

Shipping Charges:

Calculated at checkout or included in bulk orders as per custom quote
Free shipping for select promotions and gift box collections

Tracking:

You will receive a tracking number via email/WhatsApp once your order is dispatched.

🔄 RETURNS & CANCELLATIONS

Return Eligibility:

Due to the personalized and perishable nature of our products, we do not accept returns or exchanges unless an item is damaged or incorrect.

Reporting Damages:

Please contact us within 48 hours of delivery with:

• Order ID
• Clear images of the damaged product/packaging

Cancellations:

Ready-to-ship orders can be cancelled within 12 hours of placement
Custom orders are non-refundable once design/production begins

Refunds:

Approved refunds will be processed within 5–7 working days to the original payment method.

For help, email us at orders@customine.in or WhatsApp us at +91-90426 71801.

✅ 4. TERMS & CONDITIONS

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Welcome to Customine! These Terms & Conditions govern your use of our website www.customine.in and the services provided by Customine (referred to as "we," "us," or "our"). By placing an order or using this website, you agree to the following terms:

1. Eligibility

You must be 18 years or older to place an order. If you're ordering on behalf of a company or someone else, you confirm that you are authorized to do so.

2. Products & Orders

All our gift boxes are handcrafted. Images on our website are representative; minor variations may occur due to product availability or seasonal changes.
For custom orders, once design approval is given, changes may not be possible.
We reserve the right to decline any order at our discretion.

3. Pricing & Payment

All prices listed are in Indian Rupees (INR).
Prices may change without prior notice.
We accept major payment methods through secure third-party payment gateways.
Payment must be completed before order processing begins.

4. Shipping & Delivery

Please refer to our Shipping Policy for full details. We aim to dispatch orders on time, but delays caused by couriers or force majeure events are beyond our control.

5. Returns, Refunds, & Cancellations

Due to the customized nature of our work, we do not accept returns or exchanges unless the product is damaged or incorrect. See our Returns Policy for more.

6. Intellectual Property

All content on this website (photos, text, logo, designs) is owned by or licensed to Customine. You may not reproduce or use it without permission.

7. Privacy

Your data is handled in accordance with our Privacy Policy.

8. Liability

We are not liable for any indirect loss or damage arising from product use, delays, or inaccuracies in information provided by you.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the site means you accept any revised terms.

Questions? Please contact us at hello@customine.in for any queries related to our terms or services.

Legal Information